Shipping:

How long will it take my order to ship?

Each piece is made to order in a process that usually takes up to 2 weeks (this excludes ready to ship items, which we generally drop off within 1-3 business days). Once shipped, the arrival time varies depending on the chosen country. You will receive an email with tracking information once your shipping label is created. 

I need an order by a certain date, what should I do?

Send us an email with your order number and let us know when you need to receive your package. We will then determine whether or not a rush delivery is available for your item. 

Where do you ship from?

My workshop is located in Lublin, Poland.

Please be aware that upon delivery or pickup, you may have to pay customs fees, duties, tariffs, taxes, etc. These fees are set by your government and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.

We are not liable for lost or stolen mail. 

If you suspect a package has been lost or stolen, we are happy to help you try to recover it. Please double check your provided address and email us with any changes.

Returns:

• Custom or personalized orders.
• Earrings due to hygienic reasons.
• Items on sale.

  Returns and exchange details:

• We want to ensure that you are completely satisfied with your purchase. If you should have any problems or issues with your item please contact us immediately at stonesandbees@gmail.com. We will gladly work with you to resolve the problem. We take great pride in the quality of our craftsmanship and your satisfaction is our primary focus.
• Returns must be made within 14 business days of purchase.
• Buyer is responsible for return shipping.
• Items on sale do not qualify to be returned or exchanged.
• We are not responsible for jewelry that is broken by the buyer. In some cases we can make a replacement piece or do repairs that the buyer pays for.